We would like to make our website as user friendly as possible. This page will be updated often because we want to answer all incoming questions here. Please, help us update this FAQ page, by sending your questions to question@laptop4me.com

What are the advantages of buying a used or refurbished laptop?

Don't buy new, when used will do! With the computer industry changing faster than ever, only very few individuals and companies really need the latest laptops. You can save a lot of money buying a used laptop. Used laptops offer excellent value and Laptop4me.com enables you to buy excellent quality notebooks at wholesale prices. Certainly a used, refurbished laptop will run any application that a desktop system will run, and run it well. A used laptop also has a proven record, since it was working well for the first owner.

Do you offer warranty on all used laptops?

All used and refurbished laptops listed on our website are sold with warranty. Before shipment, every laptop is audited, tested, cleaned and individually packaged to assure quality. Laptop4me.com warranties all laptops for a period of at least 6 Months. This is a Limited Warranty that includes parts and labor.

Do you have a return policy?

We offer a 7-day return exchange for online store credit. If you are not satisfied with the laptop you purchased, you may exchange it within 7 days and receive online store credit to use towards another unit. Because of the low prices and unique inventories, Laptop4me.com does its best to satisfy every customer and their specific needs. If your laptop arrived, as promised, but you changed your mind and you don't want store credit, we'll give you a refund on the laptop, minus a 20% restocking charge.

How do I replace a defective laptop?

We take pride in the laptops we sell. All pre-owned laptop computers have been thoroughly tested and have gone through numerous diagnostics to ensure our high quality standards. In the event of a warranty issue, just send an e-mail to: RMA@Laptop4me.com and request a Return Authorization number and instructions. The laptop will need to be sent within 30 days after the RMA number has been issued. Click here for full details of our Limited Warranty.

What payment methods can I use?

We accept Visa, MasterCard, American Express, and Discover issued from a bank in the United States. We don't accept credit cards from international banks. (All shipments must be mailed to the address associated with the credit card.) International orders should be paid by bank wire transfer. We also welcome payments via PayPal, BillPoint or BidPay. For larger orders we prefer wire transfer payment, or Money Order.

We welcome Purchase Orders from Educational Institutes.

How much do I have to pay for shipping my laptop?

We offer standard, insured shipping, as well as overnight and other options. Please view our Shipping Costs page for full details.

Do you offer international shipping?

International shipping is our specialty. We have been exporters since 1986. We ship worldwide. International purchases of single units shipped with USPS Express, (EMS) 5+ units orders are shipped via airlines. Ask for a freight quote:info@Laptop4me.com

What should I do, if my laptop is not running correctly?

Troubleshooting problems on your laptop computer is simply a matter of narrowing down the problem. In general, some of the most common areas that cause your laptop to function abnormally are:
You installed new software.
You added new memory.
You added new hardware device(s).
The best thing to do is to back track. If you have added something new and then all of a sudden your system starts to misbehave then undo the steps and see if the laptop is back to normal. If it is, then you know that the problem occurring is due to whatever was installed.

What if my laptop freezes up?

If your system freezes, press Ctrl, Alt and Delete simultaneously. In the "Close Program" window, select "Free Access" and click "End Task".

My laptop won't boot. What should I do?

First check the possible causes. If you are running on AC power (as when it is plugged into the wall socket) check to make sure the AC connection is good. Plug in another appliance that you know works. Flip the wall switch on and off. If you are running the system on DC (battery power), try using AC. Connect the AC adapter and plug in the notebook. If it still refuses to boot, the internal AC-DC converter may have a short.

After I reinstalled Windows, now my PCMCIA modem is not working, now what do I need to do to get the modem to work?

You probably do not have the right drivers installed. Check to see that you have loaded the appropriate software for the card you are trying to use. If you still have problems getting the card to work, contact the PCMCIA Card manufacturer for product support, and find out if the card is a listed compatible product for the model you have.

If your PCMCIA modem is not working, check System Properties, Device Manager, and check to see if the Controller of the PCMCIA socket is Intel PCIC compatible PCMCIA controller. If it is, then go to Control Panel, Modems, click on Diagnostics, click on the COM Port that is listed for use by your modem. Click More Info. That should tell you whether your modem is installed properly or not. If you cannot find a COM port listed with your modem, then you have not loaded the modem driver. If that is the case, try installing and reinstalling the modem driver.

When my laptop runs from battery it starts beeping after a few minutes. Why is that?

- Plug your AC adapter in, and power on your system. Go to the CMOS setup by doing a FN + F2 keys. Take a look at the % of the battery, and remove the AC adapter and let it discharge here.
- Your battery icon will start to blink when the % gets low. Press ESC and y (for the Slimnote 8 series) ESC and F4 for the Slimnote 6 series. Try to get the % to the lowest possible it will go. Once this is done then power down your computer.
- Plug the AC adapter in and let the system charge the battery. The charge should take anywhere from one to two hours. Once the charge light goes off then remove the AC adapter and power on your unit. Go into the CMOS settings as in step 1 and verify the charge % on the battery is 100% or close to it. If it is not then exit out and power off your system and plug your AC adapter back in and let it charge further taking note how long the charge light remains on.
- After doing all of this please power on your unit and re-verify your %. You battery should be charged and you should get one hour of time from the battery.

How to condition the battery to get a better charge?

Please do the following:
Fully charge the battery.
Power up the system.
Go into the CMOS setup by hitting "F2" on power up.
Run the battery down while staying in the setup screen until the unit completely dies.
Repeat the process at least 3 times, to get better battery performance.

Battery does not seem to be charging. How long does it to take to charge my battery?

Normally it takes two hours to charge the battery if you are not operating the system. If the battery does not seem to be charging, cycle the battery. In other words, discharge then recharge it again.

- Unplug the laptop from the AC adapter and turn it on.
- Let the computer run under battery power until the laptop turns off.
- Remove the battery pack.
- Using a soft cloth, wipe off the battery packs connectors and the AC adapter connectors.
- Re-insert the battery pack.
- Plug the computer into the AC adapter and check the wall outlet, making sure the connection is firm.
- With the PC turned off, let the battery charge until the battery status light or icon glows green.
- Unplug the AC adapter.
- Remove the battery.
- Wait 30 seconds and re-insert the battery.
- Plug the AC adapter back in.
- Let the battery recharge until the battery status light turns green or the icon displays 100%.

Now your battery should be fully charged. Unplug the laptop from the AC wall outlet and turn it on.

Why don't some laptops charge the battery while the unit is on?

This feature was taken out as it can cause memory effect on batteries. The unit has to be off in order for the battery to be charged.